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Disney Plus error codes guide: what to do if you are unable to connect or can't log in
Disney Plus error codes sometimes bring the magic of Disney's streaming to a shuddering halt. Merely information technology doesn't have to exist that way. As seen with the contempo mini-outages on Disney Plus, you lot go told in a whole host of ways that there'southward something wrong. Error codes 42 and 76 are usually prevalent around busy periods, and it tin be frustrating. Yet, we're here to help guide you through the minefield of Disney Plus errors and "service unavailable" messages to aid you go back to streaming some of the House of Mouse's biggest and best classics.
Below, we'll run by not only all the major error codes and how to fix them, but also resources to assistance you if at that place's no official workaround.
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What to do if you tin can't log in to Disney Plus
Commencement things first: contact Disney Plus Help on Twitter. You tin can also visit their Help Middle and search for your fault code, or e-mail them using the accost DisneyPlusHelp@Disney.com. If all else fails, contact their (United states-only) customer service number: 888-905-7888.
While we'll try our best to offering some error code fixes downwards below based on anecdotal evidence, there isn't a 100% success charge per unit. Contacting Disney directly will almost always exist the best grade of action.
Unable to connect to Disney Plus: is Disney Plus down?
With thousands upon thousands of people trying to connect to Disney Plus at once, chances are at that place's bound to exist a few errors. If you're getting an "unable to connect" message followed past the app telling you "There seems to exist an issue connecting to the Disney+ service" then the servers are clearly having some teething issues. This can happen around peak times, especially with the launch of a new series.
Y'all should log out, close the app, then log back in. Also, cheque your net settings/router in case that'southward the problem and even endeavor unlike devices, including your consoles and mobile if possible. Finally, if yous're in a region that doesn't currently accept Disney Plus and yous're using a VPN – that might be the crusade of the overflowing of error messages. That'due south a big no-no.
If all else fails, brand sure y'all contact the Disney Plus Help account on Twitter, as they might exist able to allow you know if there are any problems or planned maintenance in store. The Disney Plus Help Centre, equally noted higher up, is another great resources.
'Nosotros could not complete your payment' solution: how to fix Disney Plus credit menu bug
Whether you lot're renewing or starting a Disney Plus sub, in that location are times when you're trying to pay and instead get the error message: "Nosotros could non complete your payment request using the credit bill of fare information you supplied. Please re-enter your credit card information or use another form of payment."
Disney suggests checking your postal/ZIP lawmaking is right; the security code on the dorsum of your card is input correctly; the billing address matches your abode accost (if applicative), and whether the expiration engagement is the same as what it says on your bill of fare.
Disney Plus error code iv
This one is a case of checking your payment details, especially if a new payment month is due to brainstorm. You've either used a carte that has expired or one that isn't from a region that currently offers Disney Plus.
Disney Plus error lawmaking nine
This i is simple: y'all've been logged out and y'all need to log back in. If information technology persists, change your password.
Disney Plus error lawmaking 11
Oops! If you're getting Disney Plus error code 11 then it's a uncomplicated case of youcurrently watching Disney Plus in a region that doesn't currently have access to it. Naughty. Even if you're a United states of america denizen who bought it in America, if y'all continue holiday to a country that doesn't have it, you won't exist able to utilise Disney Plus.
Disney Plus error code 13
Disney Plus mistake code 13 is i of the simplest to fix. You'll become this message when you've reached your limit of devices that can be used with one account. So, if yous have four devices linked to Disney Plus and are trying to log in to a 5th, yous'll take to log out of ane of the others. Easy peasy.
Disney Plus fault code 22
Depending on who's request, error lawmaking 22 is either a skilful thing or a bad thing. The message itself is due to Kids Mode blocking anything that may be seen every bit unsuitable for younger viewers. If your kids are complaining, yous can ignore them. If it's just y'all, you'll need to caput into settings and turn off Kids Fashion.
Disney Plus error code 24
How's your wi-fi connectedness? Error lawmaking 24 commonly only occurs once signal and/or broadband speed drops. Try giving your router a reboot and contact your ISP if any other issues persist.
Disney Plus error code 29
"We're sorry, only we cannot play the video you requested. Delight try over again. If
the problem persists, visit the Disney+ Assist Center (Mistake Code 29)"
This ane is to practice with possible net or server bug. Cheque your connection speed is up to scratch first before checking online in case Disney Plus has suddenly gone offline, though that'due south rare.
Disney Plus error lawmaking 31
Error code 31 will tell you that the app is having trouble verifying your location. Make certain y'all're not using a VPN, and too make sure you're connected to a private network. Make sure to plough location settings on, too, if you're using an iPhone or iPad.
Disney Plus error code 39
Error code 39 says: "This means that the video you are trying to watch cannot be watched at this fourth dimension. This could be a rights availability or other issue with Disney+."
But this one typically revolves around streaming Disney Plus via its Xbox Ane app. First, make certain you lot aren't currently streaming via PC, mobile, or any other devices simultaneously while using the Xbox One app. If that still doesn't piece of work – endeavor changing HDMI port on your TV to your Xbox. It'southward a pocket-size change, but could ready mistake code 39.
Disney Plus mistake code 41
"Nosotros're sorry, but nosotros cannot play the video you requested," is a pretty inexplainable message, correct? Simply that'due south essentially what error code 41 boils downward to.
Fault 41 appears when the system appears to be overloaded thank you to a traffic spike. It will be worth keeping an eye on when big shows are dropping for this – if everyone'south trying to scout a single show at once, the stress levels might get too much and yous could encounter this error. Think of information technology as a game launch day and the servers take gone kaput – patience, more than anything, is required.
Disney Plus error code 42
"Please check to see that you are even so connected to the Internet and try over again (Error Code 42)" is what you'll see when faced with one of the most frequent Disney Plus error codes.
If rebooting your router/trying a wired connectedness to your device doesn't work, and so you'll have to go directly to the Disney Plus aid team (check out the various methods of contacting them above) equally this is 1 of the few Disney Plus error codes without a steady ready.
Disney Plus fault lawmaking 43
Y'all tend to run into error code 43 on Disney Plus when you lot're attempting to sentinel a movie or serial that was on your watchlist and has since been removed. Sometimes, the app doesn't update your watchlists subsequently content expires, so just be wary of that.
Disney Plus mistake code 73
Another new one that's surfaced, Disney Plus error code 73 supposedly has something to practice with your IP address. Disney suggests not using a VPN if you are using one. If you're not, make certain location settings are turned on through the Settings page on your device.
Disney Plus error code 76
Error lawmaking 76 simply says, "We're currently experiencing boring Internet connection speeds."
Disney Plus mistake lawmaking 76 is like to 41 insomuch as information technology's tied to the amount of traffic and potential server overload. The bones fixes tin sometimes work best: uninstall your app and re-install; log out and back in, and rebooting your router. However, it'due south worth, again, just contacting Disney or waiting a little longer for the service to sort itself out. There'south zip much y'all can do on your terminate.
Disney Plus mistake lawmaking 83
Various messageboards and Twitter threads have drawn attention to error lawmaking 83. It seems to stem from using Disney Plus on your mobile or using mobile information, such as a hotspot or your information program, or Roku devices. Connect to your home wi-fi and try another compatible device to see if that works any better.
Error 83, though, is past far the most prevalent and irritating. There's no known fix as of writing so your best class of activity is to contact Disney
Disney Plus mistake code 86
"Nosotros're sorry; this account has been blocked" sounds pretty scary. Hopefully, you tin remedy information technology easily.
This particular Disney Plus error code requires you to go straight to Customer Service. That's because your account has been blocked – information technology may have been hacked, but allow's hope not – and yous'll need to re-activate it. If y'all haven't done so already, at present may be a good time to also change your Disney Plus password. Just in case.
No error code
Well, this is unhelpful. If you're getting a 'No Error Code' message, try restarting your app until A) yous either get a more useful error code number or B) it goes away all by itself. Again, effort logging in and out besides.
Source: https://www.gamesradar.com/disney-plus-unable-to-connect-error-41-76/
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